Fulham Correctional Centre Correctional Officer Lee-Anne Falkingham is highly valued in her “front of house” role where she greets and manages the flow of staff and visitors as they move through the Centre’s Reception and Gatehouse and into the facility. She is often the first person visitors meet on their arrival to the Centre, and often the last when they leave.
Lee-Anne began her career in corrections as a casual Correctional Officer at Fulham in 2013, before transitioning to full-time in 2021. She is renowned for her professionalism, positivity and diligence, and for never shying away from a challenge. Staff and visitors consider her welcoming, inclusive, supportive and patient with everyone who crosses her path.
She has served as a Correctional Officer on the floor in various roles for more than eight years and understands the immense responsibility and challenges that come with the job.
Fulham General Manager Natalie Greenfield said: “Lee-Anne’s impact is felt daily. Her warm reception not only creates a positive atmosphere, but also reflects the highest standards of safety and security.
“Her caring attitude extends to all visitors. From nervous families to contractors and staff members, Lee-Anne handles each interaction with a high level of respect, care and compassion,” Ms. Greenfield said. “Lee-Anne is dedicated to ensuring positive outcomes in all her interactions, consistently striving for the best results. Her demeanour is marked by respect, making her an excellent role model for all staff members.”
In addition, Lee-Anne delights in celebrating special events such as R U OK? Day, International Women’s Day, and National Corrections Day and enthusiastically ensures “her” Reception area reflects the occasion for the enjoyment of everyone attending the Centre.
Asked about what winning the Employee of the Year award meant to her, Lee-Anne said: “This is an incredible honour, especially knowing the calibre of the other candidates. For me, this recognition goes beyond the award itself - it's a reflection of the values I strive to live by every day.
“What I love most about my role at the front Reception and Gatehouse, is the unique opportunity it gives me to connect with all our staff daily and warmly welcome a diverse range of visitors. I try to provide a safe and secure environment for my colleagues and the men in our care by adhering to the strict barrier control procedures to minimise the risk of dangers that could potentially jeopardise the good order and safety of the Centre.
“I'm grateful to be part of a team that supports and encourages each other, even in the most challenging environments. My goal has always been to make a positive impact, whether it's by creating a welcoming atmosphere for our visitors or simply putting a smile on a colleague’s face. This award affirms that my efforts are making a difference, and for that, I am deeply thankful.”
